Epic Hope Privacy Policy
Epic Hope, Inc. (Epic Hope) values your support and is committed to protecting your personal information. The following privacy policy applies to information collected via our websites and online mobile apps, and through Epic Hope-owned or operated online services (collectively the "Online Resources"). By accessing and continuing to use our Online Resources, you acknowledge that you have read and agree to the practices described in this policy.
Information We Collect
We may collect a variety of information about you and your devices from various sources, as described below.
Information You Provide to Us
Registration Information: If you sign up for an account, register to use any of our Online Resources, or sign up for emails or other updates, we may ask you for basic contact information such as your name, email address, mailing address, username, and phone number. We may also collect certain demographic information including age, gender, interests, income, and marital status.
Communications: If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any messages or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Events: If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, and email address, as well as specific information relevant to the event for which you are registering.
User Content: We allow users of our Online Resources to share their own content with others. This may include posts, comments, reviews, and other user-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Online Resources.
Payment Information: If you make a donation or purchase through the Online Resources, your payment-related information, such as credit card and other financial details, may be collected by our third-party payment processor on our behalf.
Job Applications: If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, and other similar information.
Information We Collect Automatically
Device Information: We may collect information about the devices and software you use to access our Online Resources, such as your Internet protocol (IP) address, web browser type, operating system version, device identifiers, and similar information.
Usage Information: To help us understand how you use our Online Resources and to improve them, we may collect data about your interactions with our Online Resources. This includes information such as crash reports, session lengths and times, the pages and other content you view, and any searches you conduct on or through our Online Resources.
Cookies, Pixels, and Similar Technologies: We and our third-party vendors may collect information using cookies, pixels, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. A session cookie disappears after you close your browser, while a persistent cookie remains and may be used by your browser on subsequent visits. A pixel is a transparent graphic embedded in a web page or email to collect data from users. Additional information regarding cookies and pixels is available in the Cookies and Pixels section below.
How We Use the Information We Collect
We will only collect and process personal information about you if we have a lawful basis for doing so. Lawful bases include situations where you have given consent, and our legitimate interest in operating, managing, and promoting our organization, maintaining our relationship with you, and protecting our organization and Online Resources.
We may use the information we collect:
To provide, maintain, improve, and enhance our Online Resources.
To understand and analyze how you use our Online Resources and develop new products, services, features, and functionality.
To facilitate purchases and donations.
To host events.
To allow you to share content with other users of our Online Resources.
To evaluate and process job applications.
To communicate with you, provide updates, and respond to inquiries.
For marketing and advertising purposes.
To detect and prevent fraud.
For compliance purposes as required by applicable laws.
Your Choices
You may restrict our internal and external use and sharing of your personal information by contacting us via the contact information at the end of this section. For example, you may request:
That we no longer communicate with you regarding our programs.
That we not share your information for targeted advertising.
That we not share your information with other organizations.
Please include your full name, address, phone number, and email address in your opt-out request.
Contact Information
Epic Hope, Inc.
5345 S Peoria AveTulsa, OK 74105
Email: levi@epichope.us
To opt out of text messages, reply STOP to any text message received from us. Message and data rates may apply. Message frequency may vary.
Security
We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain. However, no information system can be 100% secure.
Children’s Privacy
We do not knowingly collect or solicit personal information from anyone under the age of 18. If you believe we might have information from or about anyone under the age of 18, please contact us at levi@epichope.us.
Location-Specific Notices
Our Online Resources are hosted in the United States and are intended for visitors located within the United States. If you choose to use the Online Resources from a member state of the European Union or other regions of the world, please note that you are transferring your information outside of those regions to the United States for storage and processing.
Updates to This Policy
We may update this policy from time to time to reflect changes in our practices. We encourage you to review this policy periodically.
Last Updated: February 4, 2025